Were Vanquis Banking Group plc, a FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Lending responsibly and acting responsibly has always been at the centre of everything we do. Whats more, helping to aid financial inclusion and social mobility for our customers and the communities they live in, is a big part of why were here.
We offer credit cards and loans as Vanquis, Vehicle Finance as Moneybarn and through the award-winning fin-tech brand Snoop, our group provides people with a free credit score and personalised insights to help them better manage and understand their finances. All our credit products are delivered online and are built with customer flexibility in mind. We have a great team of colleagues working in our call centres and offices to support our customers and the development of more products to help meet their needs.
Our purpose is simple: to deliver caring banking so our customers can make the most of lifes opportunities.
Role purpose
The Commercial Manager ECM role brings specialism/expertise together to lead on management of existing customer relationships, incorporating activity to drive targeted engagement, spend, balance growth and portfolio yield management. The role-holder will ensure that our product proposition serves our customers needs and wants in a way that is innovative and sustainable.
Key Responsibilities
- Developing and evolving the strategy and enhancing the Cards product, specifically focusing on existing customer management activity (engagement, spend, balance growth, retention and portfolio yield management).
- Ensuring that the credit card products are designed, developed, and managed to embrace the customer needs and good customer outcomes (GCOs) set by the business and meet the requirements of the regulator.
- Gathering and analysing sufficient range of internal and external reference points/data and benchmarks to identify opportunities and benefits.
- Driving performance through collaboration with Marketing and Digital teams to optimise communication / contact strategy and response / conversion metrics.
- Identifying and making recommendations and business cases for changes to the card products for existing customers.
- Playing a key role in the end-to-end product development lifecycle, ensuring VBL has a suite of products that supports existing customer management (ECM) card commercial strategy.
- Managing the delivery of product initiatives across the business, leading cross-functional teams.
- Ensure that product governance and oversight are effective to ensure good customer, regulatory and reputational outcomes.
- Working alongside the data & analytics team to track weekly performance against budget, and to track initiative performance. Ability to use these insights to feed into the overall strategy & help to inform direction.
- Support VBG core values and risk culture becoming the champion of our customers
- Coach, mentor and support development of other members of the Unsecured Lending team
- Develop a network and work collaboratively across the Group to contribute to the culture, goals, align with the compliance and governance requirements and collaborate to deliver against the Groups objectives.
What you bring to the team
- Experience of working in a team focused on management of a Credit card/Lending P&L
- Awareness and understanding of the commercial and customer levers and trade-offs.
- An understanding of product development and how to collate and manage data to support building products that meet customer needs.
- Proven strong stakeholder engagement and collaboration skills achieved in a remote, matrix organisation
- Able to manage multiple activities and drive own workload to deliver business performance and projects on time
- Able to shape the business thinking and strategy in this core part of the business.
- Drive customer and commercial KPIs to deliver and/or exceed the planned balanced scorecard for the business.
- Able to resolve complex business problems in a logical and persuasive way for the good of the customer and business.
Location:London, Bradford, Petersfield or Chatham
Benefits:At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.
We let our colleagues know we appreciate their hard work by offering competitivesalaries, discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to give back benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months service, youcan join our Save as you Earn and 'Buy as you Earn' schemes.
We offer a range of training and development opportunities to help each of our colleaguesmaximise their potential, whatever their role. From your first day working with us, well help you settle into your new role and are happyto talk to you about your career aspirations.
Working Pattern:Our working style is hybrid, but we recognise the importance of
collaborative working with our working with our colleagues often 2 days per week in one of our offices . More office-based working may be required during project rollouts or when we have a higher number of users in the office.
What to expect next:Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.
Your working life:If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
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